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Chun Wei is Professor Emeritus of the Faculty of Information (iSchool) at the University of Toronto. He has a Ph.D. in Information Studies from the University of Toronto, a Bachelor's and Master's degree in Engineering from the University of Cambridge (UK) (where he was at Christ's College), and a Master's degree in Information Systems from the London School of Economics and Political Science (Dept of Management). His main research interests are information and knowledge management, information behaviour, environmental scanning, organizational learning, organizational epistemology, and early warning.
In 2022, he received an honorary doctorate from Tampere University, Finland, for his contribution to the study of "the relationship between information science and knowledge management." In 2021, he received the ASIS&T Research in Information Science Award for his "outstanding contribution to information science research." In 2016, he received the JJ Berry Smith Doctoral Supervision Award for "outstanding performance in the multiple roles associated with doctoral supervision."
Chun Wei has authored and edited several books: The Inquiring Organization (2016, Oxford University Press); The Knowing Organization (2nd ed, 2006, Oxford University Press); The Strategic Management of Intellectual Capital and Organizational Knowledge (co-edited with Nick Bontis, 2002, Oxford University Press); Web Work: Information Seeking and Knowledge Work on the WWW (co-authored with Brian Detlor and Don Turnbull, 2000, Springer); Information Management for the Intelligent Organization (3rd ed, 2002, Information Today Inc); and Managing Information for the Competitive Edge (co-edited with Ethel Auster, 1996, Neal-Schuman).
Chun Wei's articles and papers have appeared in the Annual Review of Information Science and Technology, Financial Times of London, First Monday, Information Processing and Management, Information Research, International Journal of Information Management, Journal of Business Ethics, Journal of Documentation, Journal of Information Science, Journal of the Association for Information Science & Technology, Journal of Knowledge Management, Management Decision, National Post of Canada, Sloan Management Review, Tijdschrift Management & Informatie, and Wirtschafts Woche. Chun Wei's books and articles have been translated and published in Dutch, French, German, Korean, Portuguese and Spanish.
Chun Wei has worked on research projects with a number of organizations, including Bell Canada, Canadian Human Resource Planners, Clarica, Enbridge, Food and Agriculture Organization of the UN, Human Resource Development Canada, Toronto Hospital for Sick Children Research Institute, Ontario Legislative Assembly, Ontario Power Generation, and Royal Bank Canada Capital Markets. His research has been funded by the Social Sciences and Humanities Research Council of Canada, Bell University Research Labs, the US National Science Foundation, and others.
Before moving to Canada, Chun Wei was Director of Planning at Singapore's National Computer Board (now Government Technology Agency of Singapore), and Manager, Research Planning of the Board's Information Technology Institute (now Institute for Infocomm Research). Earlier, he was Head Office Systems Group and Head Research Department in the Ministry of Defence.
See also Chun Wei Choo - Profiles in Knowledge (by Stan Garfield 2023) [PDF]
Google Scholar • ORCiD • RESEARCHGATE • Semantic Scholar
CHUN WEI'S RESEARCH, TEACHING, SUPERVISION
AWARDS & HONOURS
AWARDS & HONOURS
JJ Berry Smith Doctoral Supervision Award, University of Toronto, 2016.
GIKA Asia Distinguished Scholar Award in Knowledge Sciences, Taiwan, 2014.
Visiting Professor, Singapore Management University, 2000.
Highly Commended Article Award, presented by MCB University Press, 2000.
Visiting Professor, Faculty of Economics & Econometrics, University of Amsterdam, 1998.
Social Sciences and Humanities Research Council of Canada Doctoral Fellowship, 1990-1992.
Mary H. Beatty Fellowship, University of Toronto, 1990.
Singapore Oxford & Cambridge Society Book Prize, 1976.
Christ’s College (Cambridge University) Book Prize, 1975.
Singapore SAF (UK) Scholarship, 1972-1975.
BOOKS
BOOKS
Choo, Chun Wei. 2016. The Inquiring Organization: How Organizations Acquire Knowledge and Seek Information. New York: Oxford University Press. ♐︎
Choo, Chun Wei. 2007. The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions (online edition). Published by Oxford University Press in Oxford Scholarship Online. Searchable online version with author-created abstracts, keywords, metadata. ♐︎
Choo, Chun Wei. 2006. The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions, 1st edition 1998, 2nd edition 2006. New York: Oxford University Press. ♐︎
Choo, Chun Wei. 2003. A Organizacao do Conhecimento: Como as Organizacoes Usam a Informacao para Criar Significao, Construir Conhecimento e Tomar Decisoes. Sao Paulo, Brazil: SENAC. (Portuguese language edition of the Knowing Organization.) ♐︎
Choo, Chun Wei. 2003. Gestao de Informacao para a Organizacao Inteligente: A arte de explorar o meio ambiente. Lisbon: Editorial Caminho. (Portuguese language edition of Information Management for the Intelligent Organization.) ♐︎
Choo, Chun Wei, and Nick Bontis (eds). 2002. Strategic Management of Intellectual Capital and Organizational Knowledge, New York: Oxford University Press. Full text available online in Scholars Portal Books. ♐︎
Choo, Chun Wei, Brian Detlor and Don Turnbull. 2000. Web Work: Information Seeking and Knowledge Management on the World Wide Web. Dordrecht, Netherlands: Springer Science. ♐︎
Choo, Chun Wei. 2002. Information Management for the Intelligent Organization, ASIS Monograph, 1st edition 1995, 2nd edition 1998, 3rd edition 2002. eBook edition 2012. Medford, NJ: Information Today Inc. ♐︎
Choo, Chun Wei. 1999. La Organizacion Inteligente: El Emploe de la Informacion para dar Significado, Crear Conocimiento y Tomar Decisiones. Mexico City, Mexico: Oxford University Press Mexico. (Spanish language edition of the Knowing Organization.) ♐︎
Choo, Chun Wei, and Ethel Auster (eds). 1996. Managing Information for the Competitive Edge. New York: Neal-Schuman. ♐︎
BOOK CHAPTERS
BOOK CHAPTERS
Furness, Colin & Choo, C.W. 2021. Information Culture and Effective Use of Information Tools at Work: Conceptualization and Measurement of Group Adoption. In D. Tessier (Ed.), Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance. (Chapter 15, p.283-305) Hershey, PA: IGI Global.
Alvarenga Neto, Rivadávia & Choo, C. W. 2014. Liderando contextos capacitantes em organizações do conhecimento. In M. Marchiori (Ed.), Conhecimento e Mudança. (Chapter 3, p. 63-78) São Paulo, BR: Difusão Editora/SENAC.
Choo, C.W. 2010. Organizational Learning and Organizational Intelligence. In Kira Tarpanoff (Ed.), Aprendizado Organizacional (Learning in Organizations, 2 vols). (Chapter 1, p. 33-54) Curitiba, PR, Brazil: Editora IBPEX.
Choo, C.W. 2007. The Social Use of Information in Organizational Groups. In Information Management: Setting the Scene (Vol. 1), A. Huizing & E.J. de Vries (Eds.), Oxford, UK: Elsevier Science. [PDF]
Carvalho, Rodrigo Baroni; Ferreira, Marta; Choo, C.W.; Silva, Ricardo V. 2007. The Effects of Enterprise Portals on Knowledge Management Projects. In Encyclopaedia of Portal Technologies and Applications. Tatnall, Arthur (Ed.). Information Science Reference: Hershey, PA. [PDF]
MacIntosh-Murray, Anu, and Chun Wei Choo. 2006. Information Failures in Health Care. In Annual Review of Information Science and Technology, vol. 40, edited by B. Cronin. Medford, NJ: Information Today Inc. [PDF]
Choo, Chun Wei. 2005. Environmental Scanning as Information Seeking and Organisational Learning. In Introducing Information Management: An Information Research Reader, edited by E. Maceviciute and T. Wilson. London, UK: Facet Publlishing. [PDF]
Choo, Chun Wei. 2003. Perspectives on Managing Knowledge in Organizations. In Knowledge Organization and Classification in International Information Retrieval, edited by N. J. Williamson and C. Beghtol. Binghamton, NY: Haworth Press. [PDF]
Choo, Chun Wei. 2003. The Art of Scanning the Environment. In Reframing Environmental Scanning, edited by Joseph Voros. Melbourne: Australian Foresight Institute. [PDF]
Choo, Chun Wei. 2002. Knowledge Management. In Encyclopedia of Communication and Information, edited by Jorge Reina Schement. New York: Macmillan Reference USA. [PDF]
Choo, Chun Wei and Bontis, Nick. 2002. Knowledge, Intellectual Capital, and Strategy: Themes and Tensions. In Strategic Management of Intellectual Capital and Organizational Knowledge. New York: Oxford University Press. [PDF]
Choo, Chun Wei. 2002. Sensemaking, Knowledge Creation, and Decision Making: Organizational Knowing as Emergent Strategy. In Strategic Management of Intellectual Capital and Organizational Knowledge. New York: Oxford University Press. [PDF]
Choo, Chun Wei. 2000. Closing the Cognitive Gap: How People Process Information. In Mastering Information Management, edited by D. Marchand, T. Davenport and T. Dickson. London, UK: Financial Times-Prentice Hall. [PDF]
Choo, Chun Wei. 1997. IT2000: Singapore's Vision of an Intelligent Island. In Intelligent Environments: Spatial Aspects of the Information Revolution, edited by P. Droege. Amsterdam, Netherlands: North-Holland. [PDF]
Choo, Chun Wei, and Ethel Auster. 1993. Environmental Scanning: Acquisition and Use of Information by Managers. In Annual Review of Information Science and Technology vol. 28, edited by M. E. Williams. Medford, NJ: Learned Information, Inc. [PDF]
JOURNAL ARTICLES
JOURNAL ARTICLES
Choo, Chun Wei. 2023. Climate change information seeking. Journal of the Association for Information Science and Technology, 74(9): 1086-1099. https://doi.org/10.1002/asi.24805 [PDF]
Choo, Chun Wei and Meyer, Marco. 2023. Information misbehaviors: How organizations use information to deceive. Journal of the Association for Information Science and Technology, 74(9): 1081-1085. http://doi.org/10.1002/asi.24804 [PDF]
Meyer, Marco and Choo, Chun Wei. 2023. Harming by deceit: Epistemic malevolence and organizational wrongdoing. Journal of Business Ethics: https://doi.org/10.1007/s10551-023-05370-8 [PDF]
Barbosa, L.C.M., Carvalho, R.B., Choo, C.W., Versiani, Â.F. and Pedron, C.D. 2022. Corporate memory dynamics in project-based organizations (PBOs): multiple case study in Brazilian engineering design firms and a framework proposal. The Learning Organization, 29(4): 297-316. https://doi.org/10.1108/TLO-12-2020-0226
Delgado, Gustavo Varela; Carvalho, Rodrigo Baroni; Choo, Chun Wei; Leite, Ramon Silva; Castro, José Márcio. 2021. Empowerment through mobile apps: A mixed methods case study of an application for pregnant women. Journal of Health Management, 25(4): 974-986. https://doi.org/10.1177/09720634221121363.
Serenko, Alexander; Dumay, John; Hsiao, P-C. Kelly; Choo, C. W. 2021. Do they practice what they preach? The presence of problematic citations in business ethics research. Journal of Documentation 77(6): 1304-1320. [PDF]
Pereira de Souza, Vinícius; Carvalho, Rodrigo Baroni; Choo, Chun Wei; Castro, José Marcio de; Barbosa, Ricardo. 2021. Knowledge Management in Healthcare: An integrative and result-driven clinical staff management model. Journal of Knowledge Management 25(5): 1241-1262. [PDF]
Serenko, Alexander & Choo, C.W. 2020. Knowledge sabotage as an extreme form of counterproductive knowledge behavior: The role of narcissism, Machiavellianism, psychopathy, and competitiveness. Journal of Knowledge Management 24(9): 2299-2325. [PDF]
Evans, M., Frisen I. & Choo, C.W. 2019. The strength of trust over ties: Investigating the relationships between trustworthiness and tie-strength in effective knowledge sharing. Electronic Journal of Knowledge Management 17(1): 19-33. [PDF]
Choo, C.W. 2017. Seeking and avoiding information in a risky world. Information Research, 22(3), paper 765. Retrieved from http://InformationR.net/ir/22-3/paper765.html
Frost, R. B., & Choo, C. W. 2016. Revisiting the information audit: A systematic literature review and synthesis. International Journal of Information Management, 37(1), 1380-1390. [PDF]
Choo, C.W. & Nadarajah, Indrani. 2014. Early Warning Information Seeking in the 2009 Victorian Bushfires. Journal of the Association for Information Science and Technology 65(1): 84-97; doi: 10.1002/asi.22952. [PDF]
Choo, C.W. 2013. Information Culture and Organizational Effectiveness. International Journal of Information Management 33(5): 775-780. [PDF]
Marton, C. & Choo, C.W. 2012. A Review of Theoretical Models of Health Information Seeking on the Web. Journal of Documentation 68(3): 330-352. [PDF]
Alvarenga-Neto, Rivadávia, & Choo, C.W. 2011. Expanding the Concept of Ba: Managing Enabling Contexts in Knowledge Organizations. Perspectivas em Ciência da Informação, 16(3): 2-25. (Paper in English.) [PDF]
Cyr, Sylvio & Choo, C.W. 2010. The Individual and Social Dynamics of Knowledge Sharing - An Exploratory Study. Journal of Documentation 66(6): 824-846. [PDF]
Choo, C.W., & Alvarenga Neto, Rivadávia. 2010. Beyond the Ba: Managing Enabling Contexts in Knowledge Organizations. Journal of Knowledge Management 14(4): 592-610. [PDF]
Choo, C.W. 2009. Information Use and Early Warning Effectiveness: Perspectives and Prospects. Journal of the American Society for Information Science and Technology 60(5): 1071-1082. [PDF]
Choo, C.W., Pierrette Bergeron, Brian Detlor, Lorna Heaton. 2008. Information Culture and Information Use: An Exploratory Study of 3 Organizations. Journal of the American Society for Information Science and Technology 59(5): 792-804. [PDF]
Choo, C.W. 2008. Organizational Disasters: Why They Happen and How to Prevent Them. Management Decision 46(1): 32-45. [PDF]
de Carvalho, Rodrigo B., Ferreira, Marta, Choo, C.W., & Joia, Luiz. 2007. Links Between Competence Management and the Knowing Organization (Special invited topic). International Journal of Learning and Intellectual Capital 4(3): 222-239. [PDF]
Choo, C.W. 2007. Information Seeking in Organizations: Epistemic Contexts and Contests. Information Research 12(2): available at http://informationr.net/ir/12-2/paper298.html.
Choo, C.W., Colin Furness, Scott Paquette, Herman van den Berg, Brian Detlor, Pierrette Bergeron, Lorna Heaton. 2006. Working with Information: Information Management and Culture in a Professional Services Organization. Journal of Information Science, 32(6), 491-510. [PDF]
Popadiuk, Silvio, and Chun Wei Choo. 2006. Innovation and Knowledge Creation: How are These Concepts Related? International Journal of Information Management 26 (4):302-312. [PDF]
Choo, Chun Wei. 2005. Information Failures and Organizational Disasters. Sloan Management Review. Vol. 46 no. 3: 8-11. [PDF]
MacIntosh-Murray, Anu, and Chun Wei Choo. 2005. Information Behaviour in the Context of Improving Patient Safety. Journal of the American Society of Information Science and Technology 56 (12):1332-1345. [PDF]
Detlor, B., Ruhi, U., Turel, O., Bergeron, P., Choo, C.W., Heaton, L., et al. 2005. The Effect of Knowledge Management Context on Knowledge Management Practices: An Empirical Investigation. Electronic Journal of Knowledge Management, 4(2), 131-142. [PDF]
Carroll, John M., Chun Wei Choo, D.R. Dunlap, P.L. Isenhour, S.T. Kerr, A. MacLean, and M.B. Rosson. 2004. Knowledge Management Support for Teachers. Educational Technology Research & Development 51 (4): 42-64. Also available from ETRD site. [PDF]
Choo, Chun Wei and Ray Johnston. 2004. Innovation in the Knowing Organization: A Case Study of an e-Commerce Initiative. Journal of Knowledge Management. Vol. 8 no. 5: 77-92. [PDF]
Winkelman, Warren J., and Chun Wei Choo. 2003. Provider-Sponsored Virtual Communities for Chronic Patients: Improving Health Outcomes through Organizational Patient-Centred Knowledge Management. Health Expectations 6, no. 4: 352-259. [PDF]
Choo, Chun Wei and Christine Marton. 2003. Information Seeking on the Web by Women in IT Professions. Internet Research 13, no. 4: 267-280. [PDF]
Choo, Chun Wei. 2003. Perspectives on Managing Knowledge in Organizations. Cataloguing and Classification Quarterly 37 (1/2: Special Issue on Knowledge Organization and Classification in International Information Retrieval): 205-220. [PDF]
Choo, Chun Wei. 2001. The Knowing Organization as Learning Organization. Education + Training 43 (4/5):197-205. [PDF]
Choo, Chun Wei, and Pierrette Bergeron, eds. 2001. Special Issue on Environmental Scanning & Competitive Intelligence. Information Research 7, no. 1: available at http://InformationR.net/ir/7-1/infres71.html
Choo, Chun Wei. 2001. Environmental Scanning as Information Seeking and Organizational Learning. Special Issue of Information Research 7, no. 1 on Environmental Scanning & Competitive Intelligence: available at http://InformationR.net/ir/7-1/paper112.html
Choo, Chun Wei. 2000. Working With Knowledge: How Information Professionals Help Organizations Manage What They Know. Library Management 21 (8/9):395-403. [PDF]
Choo, Chun Wei, Brian Detlor, Don Turnbull. 2000. Information Seeking on the Web. First Monday 5, no. 2, available online at http://firstmonday.org/issues/issue5_2/
Choo, Chun Wei. 1999. The Art of Scanning the Environment. Bulletin of the American Society for Information Science 25 (3):13-19. [PDF]
Choo, Chun Wei. 1998. De Kennisorganisatie: Een Procesmodel voor het Managen van Kennis (The Knowing Organization: A Process Model of Knowledge Management). Management & Informatie 6 (4): 9-19. (Published in Dutch). [PDF]
Choo, Chun Wei. 1996. The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge and Make Decisions. International Journal of Information Management 16 (5):329-340. [PDF]
Choo, Chun Wei. 1994. Perception and Use of Information Sources in Environmental Scanning. Library & Information Science Research 16 (1):23-40. [PDF]
Auster, Ethel, and Chun Wei Choo. 1994. How Senior Managers Acquire and Use Information in Environmental Scanning. Information Processing & Management 30 (5):607-618. [PDF]
Auster, Ethel, and Chun Wei Choo. 1994. CEOs, Information, and Decision Making: Scanning the Environment for Strategic Advantage. Library Trends 43 (2):206-225. [PDF]
Choo, Chun Wei, and Andrew Clement. 1994. Beyond Stage Models for EUC Management. Information Technology & People 6 (4):197-214. [PDF]
Auster, Ethel, and Chun Wei Choo. 1993. Environmental Scanning by CEOs in Two Canadian Industries. Journal of the American Society for Information Science 44 (4):194-203. [PDF]
Choo, Chun Wei. 1992. Executive Information Systems: An Application Scenario in Retail Banking. Information Services & Use 11:213-214.
Choo, Chun Wei. 1991. Towards an Information Model of Organizations. The Canadian Journal of Information Science 16 (3):32-62. [PDF]
Choo, Chun Wei. 1991. Strategy Document For Information Technology Standards In Singapore. Computer Standards & Interfaces 12 (3):209-217. [PDF]
CONFERENCE PAPERS
CONFERENCE PAPERS
Meyer, Marco and Choo, C.W. 2022. Beyond social media: How organizations deceive. Paper presented at Science and Art of Simulation - Trust & Disinformation Conference, Aug 31-Sep 2, 2022, Stuttgart, Germany. [PDF]
Delgado, Gustavo Varela; Carvalho, Rodrigo Baroni; Choo, Chun Wei; Leite, Ramon Silva; Castro, José Márcio. 2020. Patient empowerment through mobile health: Case study of a Brazilian application for pregnancy support. Paper presented at 83rd ASIS&T Annual Meeting, Oct 25-29, 2020. [PDF]
Barbosa, Leandro Mol; Carvalho, Rodrigo Baroni; Choo, Chun Wei; Versiani, Ângela França. 2020. Corporate memory processes in project-based organizations: A framework for engineering design. Paper presented at 17th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning, Oct 15-16, 2020, Toronto, Canada. [PDF]
Serenko, A. and Choo, C.W. 2019. Investigating knowledge sabotage behavior: The role of personality traits and co-worker competitiveness. Proceedings of the 16th International Conference on Intellectual Capital, Knowledge Management and Organizational Learning, Dec 5-6, 2019. Sydney, Australia. [Google Books]
Evans, M., Frissen, I., & Choo, C.W. 2018. The strength of strong ties you can trust: Re-examining the mediating role of trust in effective knowledge sharing. Paper presented at 19th European Conference on Knowledge Management, 6-7 September 2018, Padua, Italy. Published in Proceedings of the 19th ECKM, pp. 250-258. [PDF]
Choo, CW. 2014. Information culture and organizational effectiveness. Paper for the 14th International Conference on Knowledge, Culture and Change in Organizations, Aug 4-5, 2014, Said Business School, University of Oxford, Oxford, UK. [PDF]
Evans, M., Wensley A., & Choo, C.W. 2012. How Shared Language and Shared Vision Motivate Effective Knowledge Sharing Behaviour.Paper presented and published at 13th European Conference on Knowledge Management, Sep 6-7, 2012, Cartagena, Spain. [PDF]
Lyons, K., Chuang, S. & Choo, C.W. 2012. Towards a conceptual framework for managing social media in enterprise online communities. Paper presented and published in Proceedings of the 2012 iConference, Feb 7-10, 2012, Toronto, p. 626-628. [PDF]
Alvarenga-Neto, Rivadavia, & Choo, C.W. 2010. The Post Nonaka Concept Of Ba: Eclectic Roots, Evolutionary Paths and Future Advancements. Paper presented and published at 2010 ASIS&T Annual Meeting, Oct 22-27, 2010, Pittsburgh, PA. [PDF]
Choo, CW. 2009. Information Culture in Organizations. Presentation in panel on Information Seeking and Use in Diverse Organizational Contexts. 2009 ASIS&T Annual Meeting, Nov 6-11, 2009, Vancouver, BC, Canada. [PDF]
Choo, CW. 2008. Detection and Decision in Early Warning: Sensemaking and Knowledge Creation in Early Warning Detection. 8th International Conference on Knowledge, Culture and Change in Organizations, Aug 5-8, 2008, University of Cambridge, Cambridge, UK. [PDF]
Carvalho, R.B., Ferreira, M.A.T., Choo, C.W., da Silva, R.V., Joia, L.A. 2008. Analysis of the Effects of Technological and Organizational Features on Intranet and Portal Usage. Proceedings of the 14th Americas Conference on Information Systems. Aug 14-17, 2008, Toronto. [PDF]
Detlor, B., Choo, CW, Bergeron, P., Heaton, L. 2006. Information Behavior Realities in Organizations. Paper presented at the Annual Meeting of the American Society for Information Science & Technology, Austin, TX, Nov 3-9, 2006. [PDF]
Daraz, Lubna and Choo, C. W. 2006. Towards a General Health Information Behavior Model. Paper presented at the 11th International Symposium for Health Information Management Research, Dalhousie University, NS, July 14-16, 2006. [PDF]
Carvalho, R.B., Ferreira, M.A.T., & Choo, C.W. 2005. Towards a Portal Maturity Model (PMM): Investigating Social and Technological Effects of Portals on Knowledge Management Initiatives. Paper presented at the Annual Meeting of the Canadian Association of Information Science, Montreal, QC. [PDF]
Detlor, Brian, Choo Chun Wei, Pierrette Bergeron, and Lorna Heaton. 2003. Managing Knowledge and Information in Times of Major Organizational Transition. Paper read at The IFIP 8.2 Working Group on Information Systems in Organizations Organizations and Society in Information Systems (OASIS) 2003 Workshop, December 14th, 2003, at Seattle, USA. [PDF]
Anu MacIntosh-Murray and Chun Wei Choo. 2002. Information Failures and Catastrophes: What Can We Learn by Linking Information Studies and Disaster Research? In Proceedings of the 65th Annual Meeting of the American Society for Information Science held in Philadelphia, PA, 2002, edited by Elaine Toms, Medford, NJ: Information Today, Inc. [PDF]
Anu MacIntosh-Murray and Choo Chun Wei. 2002. Making Sense of Medical Mishaps: Depicting Information Processes in the Context of Learning from Adverse Events in Health Care. ISIC (Information Seeking in Context) Conference 2002. Lisbon, Portugal. [PDF]
Christine Marton and Chun Wei Choo. 2002. A Question of Quality: The Effect of Source Quality on Information Seeking by Women in IT Professions. In Proceedings of the 65th Annual Meeting of the American Society for Information Science held in Philadelphia, PA, 2002, edited by Elaine Toms, Medford, NJ: Information Today, Inc. [PDF]
Choo, Chun Wei, Brian Detlor, and Don Turnbull. 2000. Working the Web: An Empirical Model of Web Use. Paper read at 33rd Hawaii International Conference on Systems Science, Jan 4 - Jan 7, 2000, at Muai, Hawaii. [PDF]
Choo, Chun Wei. 2000. Working With Knowledge. In Proceedings of CONSAL 2000, Congress of Southeast Asian Librarians, April 26-28, 2000, Singapore.
Choo, Chun Wei, Brian Detlor and Don Turnbull. 1999. Information Seeking on the Web -- An Integrated Model of Browsing and Searching In Proceedings of the 62nd Annual Meeting of the American Society for Information Science held in Washington, DC, Oct 31- Nov 4, 1999, edited by Larry Woods, pg. 3-16. Medford, NJ: Information Today, Inc. [PDF]
Choo, Chun Wei, Brian Detlor and Don Turnbull. 1998. A Behavioral Model of Information Seeking on the Web -- Preliminary Results of a Study of How Managers and IT Specialists use the Web. In Proceedings of the 61st Annual Meeting of the American Society for Information Science held in Pittsburgh, PA, October 25-29, 1998, edited by Cecilia Preston, 290-302. Medford, NJ: Information Today, Inc. [PDF]
Choo, Chun Wei. 1995. National Computer Policy Management in Singapore: Planning An Intelligent Island. Paper published in Proceedings of the 58th Annual Meeting of the American Society for Information Science, at Chicago, IL. [PDF]
Choo, Chun Wei. 1995. Information Management for the Intelligent Organization: Roles and Implications for the Information Professions. In Proceedings of the 1995 Digital Libraries Conference held in Singapore, Mar 27-30, 1995, pg. 81-99. Singapore: National Computer Board of Singapore. [PDF]
Choo, Chun Wei. 1994. Environmental Scanning by Canadian CEOs. In Proceedings of the 22nd Annual Conference of the Canadian Association for Information Science held in Montreal, Quebec, Canada, May 25-27, 1994, edited by Albert Tabah, 446-464. Montreal, Quebec, Canada: Canadian Association for Information Science. [PDF]
Auster, Ethel and Chun Wei Choo. 1993. Environmental Scanning: Preliminary Findings of Interviews with CEOs in Two Canadian Industries. In Proceedings of the 56th Annual Meeting of the American Society for Information Science held in Columbus, OH, October 22-28, 1993, edited by Susan Bonzi, 246-252. Medford, NJ: Learned Information, Inc. [PDF]
Auster, Ethel and Chun Wei Choo. 1992. Environmental Scanning: Preliminary Findings of a Survey of CEO Information Seeking Behavior in Two Canadian Industries. In Proceedings of the 55th Annual Meeting of the American Society for Information Science held in Pittsburgh, PA, October 26-29, 1992, edited by Debora Shaw, 48 - 54. Medford, NJ: Learned Information, Inc. [PDF]
Auster, Ethel and Chun Wei Choo. 1991. Environmental Scanning: A Conceptual Framework for Studying the Information Seeking Behavior of Executives. In Proceedings of the 54th Annual Meeting of the American Society for Information Science held in Washington, DC, October 27-31 1991, edited by Jose-Marie Griffiths, 3-8. Medford, NJ: Learned Information, Inc. [PDF]
NEWSPAPER ARTICLES
NEWSPAPER ARTICLES
Choo, Chun Wei. 2005. Unternehmen+Management-MIT Sloan: Wie Unternehmen Warnsignale früh erkennen und effektiv reagieren können. Heft 21/2005. WirtschaftsWoche (Germany's best-selling business weekly), nr. 023 vom 02.06.2005 seite 094. [PDF]
Choo, Chun Wei. 1999. Closing the Cognitive Gaps: How People Process Information. Financial Times of London, March 22, 1999: 7-10. [PDF]
Choo, Chun Wei. 1999. Closing the Cognitive Gaps: How People Process Information. National Post of Canada, Aug 21, 2001: 11-13. [PDF]
Other Publications
Other Publications
Choo, Chun Wei. 2005. Book Foreword to "Knowledge Management: Converting Theory into Practice" by Kimiz Dalkir. (Butterworth Heinemann, 2005).
Choo, Chun Wei. 2005. Creating Knowledge-based Healthcare Organizations (Book Review). Bulletin of the World Health Organization 83 (7):555.
Choo, Chun Wei. 2003. Book Foreword to "Assessing Competitive Intelligence Software: A Guide to Evaluating CI Technology" by France Bouthillier and Kathleen Shearer. (Information Today Inc, 2003).
Berkman, Robert. 1999. A Conversation with Professor Chun Wei Choo. The Information Advisor: Knowledge Management Supplement 3 no. 1: 1-3.
Choo, Chun Wei, et. al. 1998. Putting the Knowing Organization to Value. White paper, August 1998, published by Nolan Norton Institute, Utrecht, Netherlands (15 pages).
Working Papers
Working Papers
These papers were prepared while Chun Wei was visiting professor in the Executive Master in Information Management (EMIM) program at the University of Amsterdam. The EMIM program was founded and directed by Prof. Dr. Ir. Rik Maes, who was then Professor in Information & Communication Management at UvA. After retiring from UvA, Rik founded the Academy for Information & Management, based in Amsterdam.
Choo, CW. 2005. An Information Perspective of Organizational Disasters. PrimaVera WP No. 2005-07.
Choo, CW, and Ray Johnston. 2003. Innovation in the Knowing Organization: A Case Study of an e-Commerce Initiative. PrimaVera WP No. 2003-10.
Choo, CW. 2002. Environmental Scanning as Information Seeking and Organizational Knowing. PrimaVera WP No. 2002-01.
Choo, CW. 1999. The Structure of Organizational Knowledge. PrimaVera WP No. 1999-27.
Choo, CW. 1998. Designing Intranets for Knowledge Work. PrimaVera WP No. 1998-17.
Choo, CW. 1997. Organizations as "Information-Use Systems": A Process Model of Information Management. PrimaVera WP No. 1997-17.
Technical Reports
Technical Reports
Howarth, Lynne, Chun Wei Choo, and Deb Wallace. 2001. Working With Knowledge: A Proposed Knowledge Management Strategy to Facilitate the Work of the Information and Services for Persons with Disabilities Cluster. (Report prepared for Human Resources Development Canada - Manitoba Region)
Howarth, Lynne, Chun Wei Choo, and Deb Wallace. 2000. Developing a Community-Centred Knowledge Audit Approach. (Report prepared for Human Resources Development Canada - Ontario Region)
DISSERTATIONS
DISSERTATIONS
Choo, Chun Wei. 1993. Environmental Scanning: Acquisition and Use of Information by CEOs in the Canadian Telecommunications Industry. PhD dissertation, Faculty of Information Studies, University of Toronto. Supervisor: Ethel Auster. [Thesis PDF] [CEO survey questionnaire]
Choo, Chun Wei. 1984. Three Case Studies in Expert Systems Research: The DENDRAL, MYCIN and PROSPECTOR systems. MSc thesis, London School of Economics, University of London. Supervisors: Frank Land, Ronald Stamper.
FUNDED RESEARCH PROJECTS
FUNDED RESEARCH PROJECTS
Social Sciences and Humanities Research Council of Canada (SSHRCC) Insight Grant. 2017-2022. "Seeking and Avoiding Information in a Risky World." Principal investigator CW Choo.
Social Sciences and Humanities Research Council of Canada (SSHRCC) Standard Research Grant. 2009-2012. "Information Seeking and Use in Early Warning." Principal investigator CW Choo.
Social Sciences and Humanities Research Council of Canada (SSHRCC) Standard Research Grant. 2005-2008. "Information Seeking and Use in Group Knowledge Work." Principal investigator CW Choo.
Social Sciences and Humanities Research Council of Canada (SSHRCC) Initiative on the New Economy research grant. 2003-2006. "Managing knowledge and information in times of major organizational transition." Principal investigator CW Choo. Co-Investigators Pierrette Bergeron (Universite de Montreal), Brian Detlor (McMaster University), Lorna Heaton (Universite de Montreal).
Social Sciences and Humanities Research Council of Canada (SSHRCC) Initiative on the New Economy - Major Collaborative Research Initiative Grant. 2002-2008. "Beyond best practice: Research-based innovation in learning and knowledge work." Co-Investigator. Principal investigator Marlene Scardamalia, Institute for Knowledge Innovation and Technology, OISE/UT.
US National Science Foundation (NSF) funded research project. 2001-2004. "ROLE: The school as knowing organization - Knowledge management as a strategy for continuous teacher development." Co-Investigator. Principal investigator John M. Carroll, College of Information Sciences & Technology, Penn State. [NSF award page]
SSHRCC-funded Standard Research Grant 1999-2002: "A behavioural model of information seeking on the World Wide Web." Principal investigator.
Bell Canada University Labs research grant 1999-2000: "Utilizing Web Information Systems for Organizational Knowledge Work." Principal investigator.
SSHRCC-funded Standard Research Grant 1996-99: "Environmental scanning and information seeking on the World Wide Web." Principal investigator.
U of T IT Courseware Development Fund 1996-1999: "Distance Edstructor and Knowledge Repository projects" (Grants awarded 1996, 1997, 1998, 1999.)
U of T VP Research & International Relations special grant. 1997. "Web-based delivery of course on environmental scanning." Developed jointly between FIS/UT and UFMG (Universidade Federal de Minas Gerais) in Brazil.
U of T VP Research & International Relations SSHRC Fund. 1995-1996. "Information Models of Organizations."
Connaught Fund Start-Up Grant. 1993. "A General Model of Information Needs and Uses."
RESEARCH CONTRACTS
RESEARCH CONTRACTS
Human Resources Development Canada - Manitoba. 2001. "Working with knowledge: A proposed knowledge management strategy."
Hospital for Sick Children Research Institute. 2000-2001. "Evaluating the impact of the matrix structure on collaborative research activity at the Research Institute."
Royal Bank Dominion Securities. 2000. "Analyzing e-commerce innovation using the knowing organization framework."
Human Resources Development Canada - Ontario. 2000. "Developing a framework for a community knowledge audit."
Office of the Ontario Legislative Assembly. 1999-2000. "Developing a strategic information management plan for the Office of the OLA."
KPMG Netherlands & Nolan Norton Institute. 1998. "Knowledge management and intranet design methodology project."
National Computer Board of Singapore. 1994-1998. "Environmental scanning and technology trend analysis."
DOCTORAL THESES SUPERVISION
DOCTORAL THESES SUPERVISION
Completed doctoral dissertations (12) supervised by Chun Wei.
Oh, Christie. 2021. The information behaviour of humanitarian logisticians during international disaster operations. Ph.D. dissertation, University of Toronto (Canada), Canada
Ali, Natasha. 2017. Information behaviour of sell-side and other analysts of financial institutions in Toronto, Canada. [Co-supervisor: Lynne Howarth.] Ph.D. dissertation, University of Toronto (Canada), Canada
Jones, Michael. 2017. Information behaviour and knowledge management in Project-Based Learning (PBL*) engineering teams: A Cultural-Historical Activity approach. Ph.D. dissertation, University of Toronto (Canada), Canada
Evans, Max. 2012. Knowledge sharing: An empirical study of the role of trust and other social-cognitive factors in an organizational setting. [Co-supervisor: Anthony Wensley, ICCIT UTM.] Ph.D. dissertation, University of Toronto (Canada), Canada
Marton, Christine. 2011. Understanding how women seek health information on the Web. Ph.D. dissertation, University of Toronto (Canada), Canada
Furness, Colin. 2010. Group information behavioural norms and the effective use of a collaborative information system: A case study. Ph.D. dissertation, University of Toronto (Canada), Canada.
Cavanagh, Mary. 2009. Making the invisible visible: Public library reference service as epistemic practice. [Co-supervisor: Lynne Howarth.] Ph.D. dissertation, University of Toronto (Canada), Canada.
Paquette, Scott. 2008. Knowledge management systems and customer knowledge use in organizations. Ph.D. dissertation, University of Toronto (Canada), Canada)
van den Berg, Herman. 2008. Knowledge-based vertical integration: The nature of knowledge and economic firm boundary location. [Co-supervisor: Brian Silverman, Rotman School of Management.] Ph.D. dissertation, University of Toronto (Canada), Canada. 2010 Emerald/European Foundation of Management Development Outstanding Doctoral Research Award.
MacIntosh-Murray, Anu. 2003. Information behaviour of health care providers for improving patient safety. Ph.D. dissertation, University of Toronto (Canada), Canada.
Turnbull, Donald. 2002. Knowledge discovery in databases of Web use: Data mining for informetric and behavioral models of information seeking on the World Wide Web [cache]. Ph.D. dissertation, University of Toronto (Canada), Canada.
Detlor, Brian. 2000. Facilitating organizational knowledge work through Web information systems: An investigation of the information ecology and information behaviours of users in a telecommunications company. Ph.D. dissertation, University of Toronto (Canada), Canada.
PhD Dissertation Committee member of 20 students: Amy Kwan, Anabel Quan-Haase, Blair Attard-Frost, Brenda McPhail, Candace Magowan, Cansu Ekmekcioglu, Catherine Johnson, Cindy Gordon, Daniel Gross, Danielle Allard, Donna Chan, Eva Jansen, Luanne Freund, Maria Mylopoulos, Muhammad Asim Qayyum, Patricia Adamson, Richard Kopak, Shauna Taylor, Stephen Szigeti, Vik Pant.
MASTERS THESES SUPERVISION
MASTERS THESES SUPERVISION
Faculty supervisor of the following Masters research theses:
Katy Czajkowski. "Patients' Information Uses in an Online Health Community." (defended 2021)
Natasha Ali. “Collapse of Enron: An Examination of Decision Making Processes, Groupthink, and Corporate Failure.” (defended 2011)
Mark Schrutt. "Bringing It Back: An Analysis and Explanation of the Causes of IT Outsourcing Contract Terminations.” (defended 2006)
Joel Alleyne. “Knowledge Networks” (completed 2005)
Ann Rockley. “The Impact of Multimedia on Online Documentation— An Experimental Study” (completed 1997)
Stefan Powell. “Prototyping of a Web Authoring and Mounting System for the Faculty of Information Studies” (completed 1996)
Antonio Wisniowski. “An Assessment of the Effectiveness of a Natural Language Interface for Information Retrieval” (completed 1995)
Rene Sandino. “Business Process Re-engineering: A Case Study” (completed 1995)
Brian Detlor. “An Integrative Approach to Determining Information Needs and Uses: A Case Study of A Natural Gas Marketing Firm” (completed 1994)
Co-supervisor of Masters research theses at the University of Amsterdam, Faculty of Economics & Econometrics, Department of Accountancy & Information Management:
Robert van Loon. “Using the Past for Future Knowledge” (completed 1999)
Nicole Tuts. “Intranet Design Revisited” (completed 2001)
POSTDOCTORAL FELLOWS & VISITING PROFESSORS
POSTDOCTORAL FELLOWS & VISITING PROFESSORS
Dr. Rodrigo Baroni de Carvalho. Rodrigo returned as visiting professor in the Faculty of Information, July 2022 - July 2023. He is currently professor at the Pontifical Catholic University of Minas Gerais (PUCMinas), Brazil. He was visiting doctoral student on Brazilian government scholarship at the Faculty, July 2004 - July 2005. His thesis received the UFMG Thesis Award for best thesis in Information Science in 2006.
Dr. Alexander Serenko. Alexander is Professor, Faculty of Business and IT, Ontario Tech University. In 2018, he was ranked one of the most productive and influential academics in the knowledge management discipline. He was Visiting Professor at the Faculty of Information, 2018-2019.
Dr. Ard Huizing. Ard was then Chair of the Information Management Section at the University of Amsterdam, Faculty of Economics and Business Studies, Amsterdam Business School, and also associate professor in this section. He was visiting professor in 2007 (2 months) and 2009-2010 (4 months).
Dr. Dominique Maurel. Dominique was then Professeure adjointe at École de bibliothéconomie et des sciences de l'information (EBSI), Université de Montréal. She was Postdoctoral Fellow at the Faculty of Information, September 2007 - September 2008.
Dr Rivadávia Drummond. Riva was then professor at Fundação Dom Cabral, an internationally-ranked Brazilian business school. He is currently Clinical Professor at the WP Carey School of Business, Arizona State University. He was Post-Doctoral Fellow (Brazilian government scholarship) at the Faculty of Information, January – July 2009.
Dr. Silvio Popadiuk. Silvio is Professor at the Faculty of Economic Sciences and Business (FCECA) Universidade Presbiteriana Mackenzie Sao Paulo, Brazil. He was visiting professor at the Faculty of Information Studies, July - December 2004.
Dr. Ricardo Barbosa. Ricardo was at the Faculty of Information Studies, August 1996 - June 1997, on a Post-Doctoral Scholarship sponsored by the Brazilian Government. He has an MBA and PhD in Business Administration from Columbia University, and completed a program of studies at Strathclyde University. Ricardo recently retired as Dean, School of Information Science, Federal University of Minas Gerais.
COURSES AT UNIVERSITY OF TORONTO & OTHER UNIVERSITIES
COURSES AT UNIVERSITY OF TORONTO & OTHER UNIVERSITIES
Courses at University of Toronto
INF1005/6: Information Workshop - Futures Thinking [Syllabus] [Slides]
INF1230: Management of Information Organizations [Syllabus] [Slides]
INF1325: Online Information Retrieval
INF2176: Information Management in Organizations — Models and Platforms [Syllabus] [Slides]
INF2149: Decision Making in Information Organizations [Syllabus] [Slides]
MGT1272: Management in an Information Age, delivered in the MBA program, Rotman School of Management, University of Toronto.
Course at University of Amsterdam
Amsterdam Business School: Executive Master in Information Management (1998-2010)
Course at Tilburg University
Tilburg Institute for Advanced Studies in Management: Graduate Program on Knowledge Management (Netherlands) (1999-2001)
Course at Norwegian School of Management
Course module on Environmental Scanning and Information Management (2006)
Course at University of Tampere
Summer School on Information Management, Organizational Learning and Communication at the Department of Information Studies, University of Tampere (Finland) (2001)
Course at Universidade Federal de Minas Gerais
Online course on Environmental Scanning, co-presented with Prof. Ricardo Barbosa, Escola de Biblioteconomia da Universidade Federal de Minas Gerais (Brazil) (1997)
KEYNOTES & INVITED LECTURES
KEYNOTES & INVITED LECTURES
A selection of past keynotes and invited lectures.
Invited lecture on "Information in organizational wrongdoing" presented in a 2022 ASIS&T Webinar sponsored by SIG-KM and Wuhan University's Center for Studies of Information Resources, May 12, 2022. [Slides]
Invited lecture on "Risky Decisions: Information and the enactment of meaning, knowledge and decisions" presented at Leeds University Business School, UK, June 29-30, 2011.
Invited lecture on "Knowing and learning in organizations: Information and the enactment of meaning, knowledge and decisions" presented at the Benelux Association for Information Systems Doctoral Program in Information Management, Amsterdam Business School, University of Amsterdam, Netherlands, Oct 12-15, 2010.
Keynote on "Knowing and learning in organizations: Information and the enactment of meaning, knowledge and decisions" at the Information: Interactions and Impact Conference 2009, Department of Information Management, Aberdeen Business School, Robert Gordon University, Aberdeen, Scotland, UK, Jun 22-25, 2009.
Keynote on "Information Seeking in Organizations: Epistemic Contexts and Contests" at the Annual Research Symposium of the Research Center for Knowledge Communities, University of Tsukuba, Tsukuba, Japan, Feb 19, 2008.
Invited lecture on "The Knowing Organization" presented in the LIS Research Talk Series, School of Communication, Information and Library Studies, Rutgers University, New Jersey, USA, Mar 27, 2007.
Keynote on "Information Seeking in Organizations: Epistemic Contexts and Contests" presented at the 6th Information Seeking in Context Conference ISIC 2006, Sydney, Australia, July 19-21, 2006.
Invited lecture on “The Knowing Organization” presented at the 3rd Social Study of IT Workshop on Knowledge and Organizing at the London School of Economics and Political Science, University of London, UK, April 24-25, 2003.
Keynote on “The Art of Scanning the Environment” at the Communication for the Future Conference organized by the Norwegian Directorate of Public Management and Communication held in Oslo, Sep 4, 2001.
Public lecture on "Understanding Knowledge Management," presented at the University of Technology Sydney, Australia, October 9, 2000. Inaugural lecture in a new series on information and knowledge management.
Keynote on “Human Information Behavior” at Behavioral Finance Conference organized by Deutsche Bank AG held on September 30, 1999 in Frankfurt am Main, Germany.
Keynote on “The Knowing Organization” at the Knowledge Management Conference in Oslo, June 9, 1999, jointly organized by the Norwegian Association of Masters of Science in Business, and the Norwegian Institute for Personnel Administration.
Invited lecture on “Human Information Seeking Behaviors” at Politics & Internet, 2nd International Congress on Electronic Media & Citizenship in Modern Information Society, Helsinki, January 6-9, 1999.
Keynote on “The Knowing Organization” at the Wittenburg Castle Round Table Conference hosted by KPMG Management Consulting and Nolan Norton Institute (Netherlands), June 10, 1998, Wittenburg Castle, Wassenaar, Netherlands.
Workshops, Seminars
A selection of past workshops and seminars.
"Information Management, Organizational Learning and Communication" PhD Summer School hosted by Department of Information Studies, Univerity of Tampere, Finland, August 21-22, 2001.
"Your Knowledge @ Work" a FIS Executive Development Institute on KM, presented at Ottawa, Feb 21-23, 2000. A similar KM Forum was organized for the HRDC New Brunswik Region in Fredericton, May 29-30, 2000.
"Putting Knowledge to Work" A 2.5 day executive seminar on Knowledge Management, organized by FIS and held in King City, April 19-21, 1999.
"Intranet Design" Talk presented at the Intranet Workshop hosted by Nolan Norton Co., and KPMG (Amsterdam), July 1, 1998.
Environment Scanning Workshop presented at INVA Research Seminar on Environment Scanning, University of Tampere & University of Helsinki, June 3-5, 1998.
Knowledge Management Seminar presented at the Institute of Systems Science, National University of Singapore, March 17-18, 1998.
Knowledge Management Workshop presented at the Digital Libraries Asia Conference, March 20, 1998.
Environment Scanning Workshop presented at the National Computer Board of Singapore, March 23, 1998.
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